Privacy Policy

1. About this Privacy Policy

This Privacy Policy describes how Monergise handles personal information in connection with our website, waitlist, enquiry forms, demos, software platform, onboarding workflows, document sharing tools, integrations and related support services.

By interacting with Monergise, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Who we are

Monergise is a software platform for private lending operations, workflow automation, document management, investor administration and related business processes.

For privacy enquiries, requests or complaints, please contact us at hello@monergise.com.au or call 1300 247 536.

3. The kinds of personal information we collect

Depending on how you interact with us, we may collect and hold the following types of personal information:

• identity and contact details, such as your name, email address, phone number, company name and job title
• account and profile information, including usernames, login activity, security settings and preferences
• communications with us, including enquiries, support requests, feedback, call notes and meeting details
• website and usage data, including device data, IP address, browser type, pages visited, referral source, cookies and similar analytics information
• commercial and transactional information relating to subscriptions, invoices, demos, onboarding and customer relationship records
• documents, files and data uploaded to or processed through the platform by customers or authorised users
• information involved in identity verification or onboarding workflows requested by our customers, which may include identification details, company or trust information, director or beneficial owner information, and verification outcomes
• marketing and communication preferences.

4. How we collect personal information

We collect personal information in several ways, including when you:

• visit our website or interact with cookies, analytics tools and similar technologies
• join our waitlist, request a demo, submit a form or contact us
• create, access or use a Monergise account
• upload documents, complete onboarding workflows or use platform features
• connect third-party services or integrations
• interact with our staff, contractors or service providers
• are added to the platform by a customer, employer, lender, borrower, broker, referrer or other authorised organisation
• provide information to us through events, meetings, phone calls, social media or other business interactions.

We may also collect personal information from third parties, such as corporate customers, referral partners, public registers, identity-verification providers, professional advisers, payment providers, fraud-prevention services and technology partners, where permitted by law.

5. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

• provide, operate, secure, maintain and improve Monergise and related services
• respond to enquiries, arrange consultations, provide demos and manage our customer relationships
• create and administer accounts, authenticate users and protect platform security
• facilitate onboarding, document management, reporting, workflow automation and customer-requested platform functions
• facilitate identity verification, KYC or related compliance workflows requested by our customers where applicable
• process payments, manage subscriptions and administer commercial arrangements
• communicate service notices, updates, support information and marketing communications where permitted
• monitor usage, troubleshoot issues, conduct analytics and improve user experience
• comply with legal obligations, resolve disputes, enforce our terms and protect our rights, users and systems.

6. Cookies, analytics and website technologies

We may use cookies, pixels, logs, session tools and similar technologies to operate the website, remember preferences, understand usage, improve performance, measure campaigns and support security.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Disclosure of personal information

We may disclose personal information to:

• our related bodies corporate, personnel, contractors and professional advisers
• cloud hosting, infrastructure, data storage, communications, customer support, analytics and cybersecurity providers
• identity verification, fraud prevention, document management and other service providers used to operate the platform
• payment processors, banking partners and billing providers
• third-party integration providers connected by you or our customers
• courts, regulators, law enforcement, government agencies or other parties where required or authorised by law
• a purchaser, investor or successor in connection with a sale, restructure, financing or transfer of our business or assets.

We do not disclose personal information to third parties for purposes unrelated to our services except as permitted or required by law.

8. Overseas disclosure

Some of our service providers, integration partners or customer-selected tools may store or process personal information outside Australia. Where this occurs, overseas recipients may be located in countries where our or our customers’ service providers operate.

Before publishing, update this section to reflect your actual service provider locations. Example wording:

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy obligations.

9. Direct marketing

We may send you updates, insights, platform announcements, invitations and marketing communications where you have requested them, consented, or where otherwise permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe facility in the message or by contacting us using the details above. Opting out of marketing will not stop essential service or account communications.

10. Data security

We take reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, logging, encryption, environment controls, authentication measures, backup processes and vendor due diligence.

No system is completely secure. You are responsible for maintaining the security of your credentials and devices and notifying us promptly of any suspected compromise.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, to comply with legal obligations, to resolve disputes and to enforce our agreements. When personal information is no longer required, we take reasonable steps to destroy it or de-identify it where lawful and practicable.

12. Access and correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before acting on your request and, in some cases, the law may permit or require us to refuse access.

To make a request, contact hello@monergise.com.au.

13. Complaints

If you believe we have breached applicable privacy obligations, you may contact us using the details above and provide the relevant details of your complaint. We will investigate the matter and respond within a reasonable time.

If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

14. Third-party sites and integrations

Our website and platform may contain links to third-party sites, tools or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes will apply from the date they are published, unless otherwise stated.

16. Contact us

Monergise
PRIVATE FINANCE AUSTRALIA PTY LTD ACN 672 373 787
Email: hello@monergise.com.au
Phone: 1300 247 536